Ubwishingizi bufite ireme
Politiki nziza: imiyoborere yubumenyi, ibisobanuro birambuye, serivisi zivuye ku mutima, guhaza abakiriya.
Intego nziza
1. Igipimo cyujuje ibisabwa ni ≥99.5%.
2. Gutanga ukurikije amasezerano, igipimo cyo gutanga ku gihe ≥ 99%.
3. Igipimo cyo kurangiza ibibazo byubwiza bwabakiriya ni 100%.
4. Guhaza abakiriya ≥ 90%.
5. Ibintu 2 byiterambere no gushushanya ibicuruzwa bishya (harimo ubwoko bunoze, imiterere mishya, nibindi) byarangiye.
Imihigo
1. Kwishyiriraho no gukemura
Iyo ibikoresho bigeze ku ruganda rwabaguzi, isosiyete yacu izohereza abakozi ba tekiniki yigihe cyose kubaguzi kugirango bayobore iyinjizwamo kandi bashinzwe gukemura ibibazo bisanzwe.
2. Amahugurwa yo gukora
Mbere yuko umuguzi akoresha ibikoresho bisanzwe, abakozi ba komisiyo yacu bazategura abakozi bireba abaguzi gukora amahugurwa. Ibiri mu mahugurwa birimo: kubungabunga ibikoresho, kubungabunga, gusana ku gihe ku makosa asanzwe, no gukoresha ibikoresho no gukoresha uburyo.
3. Ubwishingizi bufite ireme
Igihe cyubwishingizi bwibikoresho byikigo ni umwaka. Mugihe cya garanti, niba ibikoresho byangiritse kubintu bitari abantu, bizashinzwe kubungabunga kubuntu. Niba ibikoresho byangiritse kubintu byabantu, isosiyete yacu izabisana mugihe kandi yishyure gusa ibiciro bijyanye.
4. Kubungabunga no kugihe
Niba ibikoresho byangiritse nyuma yigihe cya garanti kirangiye, nyuma yo kubona imenyesha ryumuguzi, inganda zo muntara zizagera aho zibungabungwa mugihe cyamasaha 24, naho imishinga yo hanze yintara izagera kurubuga bitarenze 48 amasaha. amafaranga.
5. Ibikoresho bitanga ibikoresho
Isosiyete yatanze ibicuruzwa byiza byo mu rwego rwo hejuru hamwe n’ibiciro byiza kubisaba imyaka myinshi, kandi inatanga serivisi zijyanye no gutera inkunga.